At loveco, we want you to know customer satisfaction is our priority. Therefore, if unhappy with your product, we will do everything we can to alleviate this. 

In the unlikely event you receive a faulty product, please send the product back for a full refund. 

If unhappy with your product, please contact us so we can meet your needs. 

If a refund is neccessary, the product needs to be unused and returned within 30 days. 

We have worked extremely hard to get the highest quality manufacturers to produce the best products for you. This means we have a range of partners worldwide. For this reason, please do allow up to 28days for delivery of your product. Rest assured the majority of orders are fulfilled within 2 weeks but can take longer in rare circumstances. If after 28days you have not recieved your order, please do contact us so we can track your parcel and locate its location for you! If you have any queries before this, please do contact us as well!